Terms and Conditions


Important

Please read the following terms and conditions carefully before registering, accessing, browsing, downloading or using the Site (defined below). By accessing or using the Site or by using the Service (defined below), you agree to be bound by these terms and conditions set forth below including any additional guidelines and future modifications. If at any time you do not agree to these terms and conditions or do not wish to be bound by these terms and conditions, you may not access or use the site and immediately terminate your use of the services.

Your Agreement to these Terms and Conditions for availing Service

• The Terms and Conditions contained herein along with privacy policy (as may be amended from time to time, the “Agreement”) is a legal contract between you being, an individual customer, user, or beneficiary of this service of at least 18 years of age, and Dr. Dang’s Lab Private Limited (herein after referred to as “Dr. Dang’s Lab) having its registered office at C2/1, S.D.A. Next to Aurobindo Market New Delhi, India – 110016 with regard to the payment for laboratory services provided by Dr. Dang’s Lab Private Limited to you.

• Service can be used by you subject to your adherence with the terms and conditions set forth below including relevant policies.

Definitions:

• "Agreement" means the terms and conditions of the Bill Payment Service as detailed herein including all privacy policy, and will include the references to this Agreement as amended, novated, supplemented, varied or replaced from time to time.

• "User" shall mean the person or any legal entity who accepts the services offered by Dr. Dang’s Lab on this website.

Eligibility: -

• You represent and warrant that you are competent and eligible to enter into legally binding agreement and have the requisite authority to bind the other party to this Agreement.

• You shall not use this site if you are not competent to contract under the applicable laws, rules and regulations.

Terms and Conditions of Agreement of Service:

• This Agreement shall continue to be in full force and effect for so long as you are using the services provided by Dr. Dang’s Lab.

• Dr. Dang’s Lab provides the online payment service for bills / outstanding bills wherein you can pay for Dr. Dang’s Lab Services.

• By authorizing the required details, you are agreeing to use the Services in a manner consistent with and abide by the terms and conditions of this Agreement, our Privacy Policy, and with all applicable laws and regulations.

• Either you or Dr. Dang’s Lab may terminate the service at any time, with or without cause.

Modification of Terms and conditions of Service:

• Dr. Dang’s Lab reserves the right, at its sole discretion, to revise, add, or delete portions of these terms and conditions (“Terms”) of service at any time without any prior notification to you.

• You shall re-visit the “Terms & Conditions” link from time to time to stay abreast of any changes that the “Site” may introduce.

• In the event the modified Terms are not acceptable to you, you should discontinue using the service. However, if you continue to use the service you agree to accept and abide by the modified Terms.

Terms & Conditions for Payment Service:

--> Electronic Communication

• You agree, understand and confirm that the credit card details provided by you for availing of services on www.drdangslab.com or services.21ci.com/DrDangPortal/ will be correct and accurate and you shall not use the credit card which is not lawfully owned by you.

• You further agree and undertake to provide the correct and valid credit card details to https://services.21ci.com/drdangslab.com.

• The said information will not be utilized and shared by www.drdangslab.com or services.21ci.com/DrDangPortal/ with any of the third parties unless required by law, regulation or court order.

--> Suspension due to non-compliance with Agreement

Dr. Dangs Lab will use its best efforts to make all your payments properly. However, the Dr. Dang’s Lab shall not incur any liability and any service guarantee shall be void because of the existence of any one or more of the following circumstances:

• If, you have not provided the Laboratory with correct Unique Id, Payment ID, patient’s name, address, telephone number, mobile number, date of bill, date of payment, Payment Account information, or the Account information for the payee.

• If, through no fault of the Laboratory, your Payment Account does not contain sufficient funds to complete the transaction or the transaction would exceed the credit limit of your overdraft amount.

• The payment processing center is not working properly and you know or have been advised by the Laboratory about the malfunction before you execute the transaction.

• Circumstances beyond control of the Laboratory (Such as, but not limited to, fire, flood, or interference from the outside force) prevent the proper execution of the transaction and the Laboratory has taken reasonable precautions to avoid those circumstances and/or,

• In case of payment through Credit Card, if the details provided by user are inaccurate, incorrect or entered fraudulently.

• If the user is in breach of any of the terms and conditions of this Agreement and/or the Terms and conditions of the usage of the www.drdangslab.com or services.21ci.com/DrDangPortal

Privacy Policy

• Dr. Dangs Lab has created this Privacy Policy in order to demonstrate our firm commitment to privacy and to disclose our practices in gathering, using and disclosing personal information in connection with your payment details through the Laboratory web site unless required by law, regulation or court order.

• Although there are links from these sites (i.e. www.drdangslab.com or services.21ci.com/DrDangPortal ) to other web sites, this Privacy Policy applies only to these sites and not to Web sites operated by others. For example, if you click on a link to another web site, the click takes you out of our site. We are not responsible for the content or privacy practices of other web sites.

• We reserve the right to change or update these policies at any time upon reasonable notice, effective immediately upon posting to this site.

Security Practices & Controls:

• The payment area for bills of our web site is secure and it is protected by state-of-the-art encryption technology.

• We comply with the security safeguards detailed in our computer security policies and procedures and routinely monitor that compliance.

• When credit card or other financial information is transmitted over the Internet we use industry standard, SSL (secure socket layer) encryption to protect that information.

• We protect the personal information we have collected from this site by using industry standard security precautions against loss and unauthorized access, destruction, use, modification or disclosure of that information.

Password and Security:

• You agree not to give or make available your password or other means to access your account to any unauthorized individuals. You are responsible for all payments you authorize using the services at https://services.21ci.com/DrDangPortal site.

• If you permit other persons to use password or other means to access your account, you are responsible for any transaction they authorize.

Cancellation / Refund policy:-

The outstanding payment done online will not be refunded which are successfully submitted or for successful bill payment services. Cancellation of Transaction(s) / bill payments shall not be entertained. In case of a failed transaction the user shall have no right to claim the amount. The loss on this account shall not be borne either by Dr. Dangs Lab / 21CI or by the Banks / Payment Gateways. However automatic refund will be made for transactions which are not successful.
Indemnity

• User agrees to defend, indemnify and hold harmless www.drdangslab.com or services.21ci.com/DrDangPortal or its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon the use of User's actions or inactions, including but not limited to any warranties, representations or undertakings or in relation to the non-fulfillment of any of its obligations under this Agreement or arising out of the User's infringement of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights.

• This clause shall survive the expiry or termination of this Agreement.

Limitation of Liability

• User agrees and acknowledges that user shall be solely responsible for user’s conduct and that www.drdangslab.com or services.21ci.com/DrDangPortal reserves the right to terminate your rights to use the service immediately, notwithstanding penal provisions under the Indian Cyber Laws or any other allied laws enacted by the government of India of any statutory, legislative or regulatory authority in this regards from time to time.

• In no event shall www.drdangslab.com or services.21ci.com/DrDangPortal be liable for any direct, indirect, punitive, incidental, special or consequential damages or any damages whatsoever including without limitations, damages for loss of use, data or profits, arising out of or in any way connected with the use of www.drdangslab.com or services.21ci.com/DrDangPortal services.

• In case of interrupted communications, delay, lost data or lost profits arising out of or in connection with this agreement, even if the clause shall survive the termination or expiry of this agreement.

Applicable Governing Law and Jurisdiction: -

• This agreement is governed and construed in accordance with the Laws of Union of India.

• You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in New Delhi, India, in all disputes arising out of or relating to the use of the www.drdangslab.com sites and services offered by www.drdangslab.com or services.21ci.com/DrDangPortal

• Performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Dr. Dangs Lab right to comply with governmental, court and law enforcement requests or requirements relating to your use of the www.drdangslab.com sites and services offered by www.drdangslab.com or services.21ci.com/DrDangPortal.

Disclaimer

• www.drdangslab.com makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, services provided through or in connection with the website.

• The data exchanged through this online payment gateway is confidential and any person misusing the same shall be dealt with as per the provisions of law.

• Dr. Dangs Lab and Management or any of the office bearers shall not be responsible for any third party misuse for the data and for any acts, deeds and circumstances beyond control of the management of the Dr. Dangs Lab.

• Dr. Dangs Lab undertakes no warranties of any kind, expressed or implied for services we provide as the above is only for facilitation of smooth payment.

Errors and Questions

In case of errors or questions about your transactions, you should as soon as possible notify us via one of the following:
Telephone us at (+91-11) 4500 4200/ 26868929, during Customer Service hours as follows:
8.00 a.m. – 6.00 p.m.: Monday to Saturday

Write us at:
Dr. Dang’s Lab Pvt Ltd

C2/1, S.D.A. Next to Aurobindo Market,
New Delhi, India
Pin code – 110016

Or
Email: drdangsoffice@gmail.com